Fleet, Groups & Accessibility — Frequently Asked Questions

The working fleet may include executive sedans, Mercedes-Benz S-Class vehicles, Cadillac Escalade ESV and Chevrolet Suburban luxury SUVs, executive or Jet Sprinter vans, minibuses, and larger group vehicles through the approved operating network. Availability changes by date, location, and assignment.

The fleet page shows which vehicles are owned or directly operated and which come from affiliate capacity, and each class carries a verified passenger range, luggage range, and accessibility note: Usable capacity depends on the exact vehicle and seating layout assigned to your reservation, because luggage reduces the practical passenger count. Send your passenger and bag counts and dispatch will confirm the specific vehicle in writing.. An exact model is promised only when it is confirmed on your reservation.

the fleet →

The answer depends on the exact seating and luggage layout rather than one universal maximum. An executive Sprinter is built to carry a larger group, while a Jet Sprinter gives up seats to prioritize lounge comfort, so the legal and practical capacity has to come from the specific assigned vehicle: Usable capacity depends on the exact vehicle and seating layout assigned to your reservation, because luggage reduces the practical passenger count. Send your passenger and bag counts and dispatch will confirm the specific vehicle in writing..

Before planning around a number, ask dispatch to confirm the vehicle and layout, belted seats, comfortable airport passenger count, large checked bags, carry-ons, and any special notes. A van that seats a full party may not also carry a large checked bag for every seat.

LAX Sprinter van service →

Luggage capacity depends on the rear compartment, seat configuration, bag dimensions, and whether the group has strollers, golf clubs, instruments, or production cases. A high-roof executive Sprinter in a dedicated cargo layout carries considerably more than a Jet Sprinter designed for lounge comfort, so the usable figure belongs to the individual vehicle: Usable capacity depends on the exact vehicle and seating layout assigned to your reservation, because luggage reduces the practical passenger count. Send your passenger and bag counts and dispatch will confirm the specific vehicle in writing..

Enter the real passenger and bag counts in the booking notes. Dispatch then assigns a suitable layout or recommends a separate luggage vehicle. No single bag count applies across every Sprinter, so confirm the exact assigned vehicle with dispatch.

Sprinter van service from LAX →

A Jet Sprinter is designed around a lounge-style passenger experience, with premium seating and interior features that may reduce cargo space. It is a strong choice for a smaller VIP party that values comfort, privacy, or an executive cabin. It is not automatically the best airport vehicle for a group with many large bags.

Because the interior varies by build, passenger and luggage capacity is confirmed per Jet Sprinter as a layout-specific figure rather than as one house standard: Usable capacity depends on the exact vehicle and seating layout assigned to your reservation, because luggage reduces the practical passenger count. Send your passenger and bag counts and dispatch will confirm the specific vehicle in writing.. Confirm the exact assigned vehicle with dispatch when your party or luggage is close to the limit.

Jet Sprinter and other vehicle classes →

Choose an SUV for a smaller party that wants a premium arrival, full-size luggage space, and easier city access. Choose a Sprinter when the party is larger, wants to remain together, needs aisle space and headroom, or has a service plan better suited to a van.

The decision must consider bags and equipment. Multiple SUVs may be better than one packed van for VIP separation, different terminals, or staggered schedules. A Sprinter may be more efficient for one group with a shared itinerary.

Sprinter van versus SUV for an airport transfer →

Minibus service may be arranged for a group larger than a van once the exact vehicle, legal seating, luggage bay, and operating carrier are confirmed: Usable capacity depends on the exact vehicle and seating layout assigned to your reservation, because luggage reduces the practical passenger count. Send your passenger and bag counts and dispatch will confirm the specific vehicle in writing.. A minibus is never described using Sprinter figures, and a full seat count is not promised together with full airport luggage until capacity has been reviewed for the actual vehicle.

For a quote, provide the manifest, luggage count, pickup access, destination loading area, required amenities, and whether the vehicle remains on standby. The confirmation should identify the actual vehicle class and operating arrangement.

group transportation in Los Angeles → request a minibus quote →

Bag fit depends on dimensions. A sedan that seats a small party may not fit that same party plus several large checked bags. A full-size SUV offers more cargo room, but its third row, passenger count, and bag sizes still matter.

Published airport capacities are deliberately conservative and based on real loading rather than theoretical trunk volume or the number of seat belts: Usable capacity depends on the exact vehicle and seating layout assigned to your reservation, because luggage reduces the practical passenger count. Send your passenger and bag counts and dispatch will confirm the specific vehicle in writing.. Report checked bags, carry-ons, strollers, wheelchairs, golf clubs, skis, instruments, and cases when booking, and confirm the exact assigned vehicle with dispatch if the load is tight.

fleet luggage guidance →

Yes, when disclosed and matched to the correct vehicle. Provide the number and dimensions of oversized items before confirmation. Fragile or high-value equipment may need special handling, tie-down planning, a cargo van, or a separate luggage vehicle.

The chauffeur provides reasonable loading assistance but is not a professional mover, instrument technician, or equipment handler. The client is responsible for safe packaging.

Bottled water and reasonable luggage assistance may be standard, while Wi-Fi, charging cables, privacy features, entertainment systems, or specific beverages can vary by vehicle. If an amenity is required for a roadshow, executive trip, or long-distance movement, request it before booking and ensure it appears in the confirmation.

Wi-Fi is not listed as included on every vehicle: Amenities vary by vehicle. If Wi-Fi, charging, a privacy partition or another feature is essential to your trip, request it before booking so it can be confirmed on your reservation rather than assumed.. Ask dispatch to confirm it on the vehicle assigned to your trip if you need to work on the move.

Vehicles are inspected and prepared before service, with attention to the passenger cabin, exterior presentation, climate, odor, windows, and cargo area.

Guests with allergies, fragrance sensitivity, child-seat concerns, or other cleaning needs should contact the VIP desk before confirmation so the request is recorded on the reservation. Preparation is a presentation and comfort standard rather than a medical or sanitization claim.

The confirmed vehicle class is the normal commitment unless a specific make, model, year, color, layout, or feature is guaranteed in writing. Photos are representative when several vehicles can fulfill the class.

Maintenance or safety needs can require a comparable or upgraded substitution, and dispatch communicates a material change whenever practical. A smaller vehicle is never substituted when the party or luggage would no longer fit.

fleet classes and representative photos →

Tell dispatch in advance about the animal, carrier, approximate size, and any cleaning or space considerations. Service-animal requests are handled according to applicable requirements. Non-service pets may be subject to vehicle rules, protective covering, or cleaning terms.

Do not arrive with an undisclosed animal and assume every vehicle or chauffeur can accept it. The confirmation should reflect the arrangement.

Contact the VIP desk before booking with the equipment dimensions, whether the passenger can transfer to a standard seat, and whether a lift, ramp, securement system, or low step-in is required. A sedan, SUV, or ordinary Sprinter is not automatically wheelchair accessible.

The actual accessible vehicle and operating provider are confirmed in writing before service. A standard vehicle with trunk space for a folded chair is described as exactly that, and is not presented as a wheelchair-accessible vehicle.

wheelchair accessible LAX car service →

Yes, a woman chauffeur may be requested in advance, subject to availability and assignment requirements. The preference is not guaranteed until it appears in the written confirmation. Share the trip date, duty window, vehicle, route, and any privacy or language needs as early as possible.

Women chauffeurs are available by advance request. This is a preference recorded on your reservation rather than a women-only service.

Only when the exact request is accepted and listed in the written confirmation. A note in the booking form starts the review but does not by itself prove that the correct seat, vehicle, or accommodation is assigned.

An accepted request appears in the final checkout summary, the confirmation page, your client email, the operations record, and the chauffeur notes. If you cannot see it in those places, treat it as unconfirmed and contact the VIP desk.

Smoking and vaping are not permitted in the vehicles. Where a cleaning or smoking fee applies, it is the fee set out in the terms accepted at booking, and it is supported by the reservation record and evidence of the condition of the vehicle.

No separate fee figure is quoted here. The Terms of Service accepted at booking and your booking confirmation are the controlling statement of the policy and of any charge.